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Eligibility

$0 - $99
Free to join with
no min. spending

> $1000
spend per 12 months

> $2000
spend per 12 months

FAQs

Membership and Tiers

What is the Friends of Bynd Loyalty Programme? 


Because you have always been here for us, your friendship has inspired us to create a special space where the Bynd Artisan community — you — can call home.

Here, you will earn points when you shop, redeem rewards, enjoy exclusive discounts and more special treats along the way. Be part of our family by registering an account with us for free.

How do I sign up for the Friends of Bynd Loyalty Programme?


You will automatically be a part of the Friends of Bynd Loyalty Programme as long as you registered an account with us as of 1 June 2021.

You can also register an account with us in-store. Just approach our craftsmen and they will be happy to assist you.

What are the tiers and how do I advance to the next tier?


There are three tiers under the Friends of Bynd Loyalty Programme - Member, Silver, Gold. You will automatically be enrolled into Friends of Bynd as a “Member” as long as you registered an account with us as of 1 June 2021. Tiers will be assigned to you based on your accumulated spending amount over a 12 month period*.

Member tier: No minimum spending required.
Silver tier: S$1,000 spent within a 12 month period
Gold tier: S$2,000 spent within a 12 month period.

Find out more about the different tiers and its benefits here.

*Note that your accumulated spendings will be refreshed after a 12 month period. For example, you have created an account with us on 1 June 2021 and have advanced to the Gold tier after spending an amount of S$2,000 over a 12-month period ending 31 May 2022. This accumulated spending amount will return to S$0 on 1 June 2022.

Will my tier status be downgraded?


Your tier status is valid for 12 months. After 12 months, your overall spending will reset to start accumulating points again.

Hence, your account will be downgraded to the preceding tier automatically if the minimum spending amount to retain your current tier is not achieved.

Member tier: Status will never expire.
Silver tier: Status will expire after a 12 month period from the date of status upgrade.
Gold tier: Status will expire after a 12 month period from the date of status upgrade.

Will my tier status be downgraded when I redeem my points for Discount Vouchers?


Tier status is based on your accumulated spending over a 12 month period. Redemption of points will not affect your tier status.

Points and Rewards

Where can I check my point balance? 


You can check your earned points, rewards, current membership tier, and activities history under Accounts > Loyalty Programme after signing in.

Does my points have an expiry date? 

 

Points earned from purchases are valid for 12 months and will be refreshed from the date of the last purchase. Any points earned during the 12-month period from non-purchase activities will expire on the same date.

You may access your points history here.

What can I use my Welcome Discount and Tier Discount on?


Discount is not applicable for sale items, designer collaborations, collaborator’s workshops and Bynd Artisan’s workshop. Welcome and tier discounts can only be used on Bynd Artisan’s regular-priced products and cannot be used with other promotions and discount.

What happens to my Friends of Bynd (FOB) points if I make a return? 


Any points earned from the returned purchase will be deducted from the total points in your account, after your return has been fully processed.

I have made a purchase but my points are not being reflected in my account. 


Your points should be credited into your account immediately. However, do give the system some time to have it reflected if it's not reflected immediately.

Alternatively, feel free to reach out to us at outreach@byndartisan.com and we will get back to you as soon as we can.

I completed an activity but the points are not reflected in my account. 


Do write to us at outreach@byndartisan.com with your account details, details of the activity you have completed, and supporting screenshots of the issue.

What can I purchase with my Discount Vouchers?

 

Discount Vouchers can be used to offset the total bill of your purchases in-store and online (not extendable to shipping charges). 

How can I redeem Discount Vouchers with my Friends of Bynd points?


Points earned can be used to exchange for Discount Vouchers in fixed denominations of S$10, S$20, S$50, and S$100, or in flexible dollar value ranging from $10 to $100. The minimum points required for redemption is 500.

To redeem, log in to your Friends of Bynd Loyalty Programme account to redeem your FOB points for vouchers under “Rewards”.
For flexible value redemption, kindly redeem using the slider at checkout.

*Kindly note that you can only redeem your points in fixed denominations for in-store purchases. Simply flash the unique code to our craftsmen during payment.

What is Refer A Friend? 

 

When you Refer A Friend, you will receive 250 points* (worth S$5) in your account. And your friend will also receive a one-time S$5 discount** on their first order. You’re welcome to refer as many friends as you like.

*Points are rewarded with every successful referral i.e. every time a newly-referred friend utilises their S$5 first-time code via your referral link.

**This is in addition to the S$5 Welcome Discount for new account creation. The S$5 Welcome Discount Code will be sent to the email used to create the new account and can be used on the next purchase.

How do I Refer A Friend?

 

To Refer A Friend, log in to your Loyalty Programme account page. Copy the unique referral link under “Refer A Friend” and share it with your friends. Your friend will be directed to Bynd Artisan’s page and be given a one-time S$5 discount code on their first purchases.

For online purchases, simply click on “Apply Discount” to automatically add the discount to cart or copy the unique code and paste it in the “Gift card or discount code” box at checkout.

For in-store purchases, flash the unique code to our craftsmen during payment.

General Enquiry

Can I be part of the Friends of Bynd Loyalty Programme and enjoy rewards even if I am not from Singapore? 


Yes. The Friends of Bynd Loyalty Programme allows everyone with an account to earn points, redeem rewards, enjoy exclusive discounts and more special treats along the way.

Be part of our family by registering an account with us.

What happens if I would like to change or update my personal information/account details? 


You can update your personal information under My Profile after signing into your account. To amend your birthdate, simply write to us at outreach@byndartisan.com.

How will my personal information be used? 


Bynd Artisan will never misuse your personal information. Any form of personal data usage will be done in compliance to our Privacy Policy set out here.

Terms and Conditions

  • Accumulated spendings and points are valid only for a 12 month period and will be reset thereafter.
  • Tier status will expire after a year from the day of your status upgrade. All accounts will return to the member tier after a 12 month period.
  • Welcome discount is only valid for one-time use on your purchase.
  • Earned points can only be redeemed in the form of a discount vouchers, to be applied on your purchases at byndartisan.com or in-store.
  • Redemption of membership discount can only be used on regular priced items.
  • Bynd Artisan reserves the right to amend any terms and conditions at its discretion.

Friends of Bynd Loyalty Programme Terms and Conditions

  • Accumulated spendings and points are valid only for a 12 month period and will be reset thereafter.
  • Tier status will expire after a year from the day of your status upgrade. All accounts will return to the member tier after a 12 month period.
  • Welcome discount is only valid for one-time use on your first purchase.
  • Earned points an only be redeemed in the form of a cash voucher, to be applied on your purchases at byndartisan.com or in-store.
  • Redemption cash vouchers and membership discount can only be used on regular priced items.
  • Birthday discount is available for one time use and can only be redeemed on your birthday month. Extension on validity is strictly not allowed.
  • Bynd Artisan reserves the right to amend any terms and conditions at its discretion

If you have any questions, feel free to contact us at customercare@byndartisan.com or visit our FAQ page here