If you received a defective/incorrect item, please email our Customer Service Team at hello[at]byndartisan[dot]com. A picture of defective/incorrect item is required for us to process the exchange. Please allow 1-2 working days after your exchange has been approved for us to get back to you with a return order number. Kindly include return order number on your package. Packages without return order number will not be processed.
All exchanges made through the online store are to be sent to the following address:
Bynd Artisan Pte Ltd
37 Jalan Pemimpin
Please also provide an image of Certificate of Postage (COP)/ Registered Article (RA) tracking receipt or DHL Airway Bill number within 14 working days from the date the parcel was delivered. Shipping and handling charges incurred during the exchange will be refunded via a promo code only if all item(s) are successfully received by Bynd Artisan. Kindly register an account with us to receive the promo code.
An exchange under “Defective or Incorrect Item Received”* can only be performed for a product of the same colour and size but is subject to availability. In the situation that the item is out of stock, Bynd Artisan will refund full amount through a promo code.
Bynd Artisan does not accept any exchange of standard merchandise (i.e. non-customised/personalised) that does not fall under “Defective or Incorrect Item Received”.
Bynd Artisan is only liable for an exchange when item is purchased directly from Bynd Artisan. Any merchandise purchased from a third party is not entitled to an exchange under our policy.
*An exchange is only valid for items in its original condition (non-customised/personalised, unused, unworn and complete) and packaging (without any postage labels). For garments and clothing, there may be a variance of 0.5 – 1inch in measurements provided and this does not constitute as a defect. In the case that aforementioned requirements are not met, the exchange will be rejected and mailing cost incurred will not be refunded via store credits.
Bynd Artisan does not accept returns of standard merchandise (i.e. non-customised/personalised) that does not fall under “Defective or Incorrect Item Received”. All customised and personalised orders are strictly non-exchangeable, non-returnable and non-refundable. Please review your order carefully before confirming.
Workshops registered online are strictly non-exchangeable/non-refundable at any point.
In case of last minute rescheduling, kindly drop us an email or call at least 4 hours before start of session. Kindly note that we only accept a one-time rescheduling. We will not be extending the option of rescheduling to participants who did not inform us of no show prior to start of session.
Items on sale, promotion or discount are strictly non-refundable and non-exchangeable. This also applies to orders which make use of promo codes.