FAQ

Shopping

Is an account required to make a purchase?

Yes, creating an account with us would enable you to track your orders and view records of past orders made with us. Registration can be made before shopping or upon checking out at the shopping cart page. Alternatively, you may also opt to checkout as a guest for greater convenience. Kindly note that by checking out as guest, your information will not be retained and you will not be able to check or make amendments once an order has been placed.

What are the benefits of creating an account?

Creating an account with us will allow you to:

  • View your order status and keep track of past purchases
  • Save your favourite items under your wishlist
  • Keep track of the workshop sessions that you have signed up for
  • Facilitate exchange in the event that you received an incorrect/defective item
  • Keep track of your Store Credit balance

Can I amend or cancel my order?

To ensure that your order is processed efficiently and promptly delivered, no amendments nor cancellation of any orders can be made once your order has been confirmed. This includes changing the quantities, adding or removing of item(s) and/or colours, payment mode or delivery mode.

In the event that a wrong delivery address has been keyed in, please contact us via email within 24 hours from time of order placed for a change in the delivery address. Bynd Artisan reserves the right to decline your request in the event that your order has been dispatched upon receipt of the email.

Is an item reserved once I place the item into my shopping cart?

Placing an item into your shopping cart does not mean that your item is reserved for you. The item(s) is/are only reserved up on completion of the checkout process.

Payment

What are the available modes of payment?

Payment can be made online via PayPal (Visa, Mastercard, Discovery & Amex). PayPal protects the buyer's information as no financial information is transmitted. A confirmation email is sent out by PayPal for each transaction conducted in this way.

How do I pay if I do not have a PayPal account?

In the event that you do not hold a PayPal account, you can still proceed to fill in your details at the checkout page. Once all the required fields have been filled in, you will be redirected to a PayPal payment page where you can choose to “Pay with Debit or Credit Card”.

My payment was unsuccessful, what should I do?

Should you face any difficulties processing payment, please email us with your order number at hello[at]byndartisan[dot]com and we will get in touch with you as soon as we can during office hours*.

*Our office hours are from Monday to Friday, 9.00am to 6.00pm, excluding public holidays.

I have yet to receive my package, is there any way to track it?

In the event that you have yet to receive your package after the expected delivery date, you can log in to your account to check the status of your order and track the shipment. Tracking details are available and sent out via a shipment confirmation email once your items have been dispatched from us. If you have opted for guest checkout, you may track your order via the online tracking system of the designated courier company as indicated in the shipment confirmation email.

For further assistance, please drop us an email at hello[at]byndartisan[dot]com.


 

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